Privacy & Security

June 19, 2012

Inherent to transacting on the Internet is the collection of some personal information. LLC ("") is committed to protecting your personal information and privacy. This Privacy & Security Policy applies exclusively to the Site This policy describes the personal information we collect from you and how we use and secure it. "Personally Identifiable Information" or “PII” defines information such as name and email that can be used to identify you personally. has been awarded TRUSTe's Privacy Seal signifying that this privacy policy and practices have been reviewed by TRUSTe for compliance with TRUSTe's program requirements  including transparency, accountability and choice regarding the collection and use of your personal information. The TRUSTe program covers the website TRUSTe's mission, as an independent third party, is to accelerate online trust among consumers and organizations globally through its leading privacy trustmark and innovative trust solutions. If you have questions or complaints regarding our privacy policy or practices, please click here to contact us. If you are not satisfied with our response you can contact TRUSTe here.

Capitalized terms not defined in this Agreement will have the meanings set forth in the Terms of Service.

Principle 1: Information We Collect

You may browse the site without providing any PII. If you choose to provide us with your PII, you are agreeing to the processing and storage of your information in the United States and countries outside of the United States which may have data protection laws that differ from laws in your country. explicitly asks when it needs PII. To help facilitate the question and response process, and the payment of Professionals via PayPal™, requires basic data such as email address. To obtain payments from Customers, asks for either credit card information or PayPal™ email address, at the Customer's election. Professional applicants and/or referral participants may be asked for additional information, such as full names, addresses, telephone numbers, professional license and certification information, and payment-related information. Professionals who win prizes on the site may be required to provide shipment addresses. If you choose to have notify you of responses to your questions via text message, you will be asked for your cellular phone number and cellular phone company. Other PII may be requested in certain circumstances or collected on a voluntary basis such as on users' profile or signature pages. If you are a referral participant and elect to receive payments via check, we will receive all information necessary to distribute a check to you, such as your name and mailing address.

As explained in the Terms of Service, information provided by you in the content of your questions, answers, and other posts on the Site, in Professional profiles describing your experiences and qualifications, and in signatures attached to postings on the Site ("Posts") is not private or confidential. This is an Internet-based forum (akin to a modern version of a radio call-in program) and information submitted in Posts may be read, collected, and used by others, and is not responsible for it.  For example, search engines may index your questions, answers, and other Posts to allow them to appear in search engine results (e.g. if someone does a search on, your questions, answers, and other Posts on that relate to the search may appear in the search results list). Protect your anonymity by not including your real name or any PII in your questions, answers, and other Posts on the Site.

In some cases, supplements portions of the PII you provide with other data received from third parties, or data sent to us from your web browser including (depending on its settings) your IP address, browser type, internet service provider, referring/exit pages, operating system, date/time stamp, and click stream data ("Usage Statistics").

To enhance and individualize your experience with, we use a web browser feature called a "cookie." Cookies are small files that your browser places on your computer's hard drive. We use cookies to let us know that you are a prior user and, if you wish, retrieve your username and password so you do not need to enter them again. Cookies are not used to store other personal information. also uses cookies to maintain state. That is, each time you logon, our system issues your browser a unique, randomly generated number by which it can identify itself. In that way, your data gets sent to you and not someone else. You must activate cookies to logon to

The use of cookies by any partners, affiliates, or other service providers (“Third Parties”) is not covered by our privacy statement. We do not have access or control over these cookies. These Third Parties use session ID cookies to make it easier for you to navigate our site

We use a software technology called clear gifs (a.k.a. Web Beacons/Web Bugs), that help us better manage content on our site. Clear gifs are tiny graphics with a unique identifier, similar in function to cookies, and are used to track the online movements of Web users. In contrast to cookies, which are stored on a user’s computer hard drive, clear gifs are embedded invisibly on Web pages and are about the size of the period at the end of this sentence. We do not tie the information gathered by clear gifs to Customer PII. is intended for use by persons over 13 years old. In addition, it does not knowingly solicit or collect PII from persons under 13 years old. We may delete from the site PII, as well as Posts and other information, from users we believe are under the age of 13.

Principle 2: Use of Your Information

We will share your personal information with third parties only in the ways that are described in this privacy policy. may use, share, transfer, or disclose your PII and/or Usage Statistics, itself or in conjunction with third parties, for payment processing, fraud prevention, customer service, demographic studies, to tailor's content and services to its users' needs, and to serve advertisements. These companies are authorized to use your PII only as necessary to provide the service.

To display advertisements that may interest you, uses third-party advertising companies who may use Usage Statistics (not your name, address, email address or telephone number). Our ad network service uses cookies and Web beacons to collect non-PII about your activities on this and other websites to provide you targeted advertising based upon your interests. To learn more about this third-party advertising practice and your choice to opt-out of having information about you used by these companies, click here. Please note this does not opt you out of being served generic advertising. will not otherwise disclose your PII (unless you voluntarily provide it in your Posts), without your consent, unless acting under a good faith belief that such action:

  • conforms to legal requirements or complies with legal process, such as in complying with a formal request in a court order, subpoena or judicial proceeding;
  • serves to protect or defend the rights, property, or safety of, its users, or others;
  • to any other third party with your consent to do so; or
  • enforces the Terms of Service or related Agreements. LLC may share your PII with any parent company, subsidiaries, joint venturers, or other companies under common control, in which event it will require that such companies follow this Policy with respect to your PII. If these companies follow other privacy practices you will be provided with prior written notice.

Principle 3: Correspondence Sent to You will not send you any unsolicited information, including e-mail, except:

(i) Users may receive registration emails when they register, Professional applicants may receive communications relating to their applications, Professionals may receive notifications of questions asked in the categories in which they are admitted, and all users may receive updates and notices about questions they are asking or answering, other Posts, their accounts, and new features and policies; these communications are considered part and parcel of your service and, except for the daily digests, you cannot opt out of them;

(ii) Periodically, may contact you about new services, special offers, promotions and third-party / affiliate offers, and will include in any such emails an opt-out link by which you can opt out of receiving such emails; and

(iii) Our customer service and other departments may contact users and referral participants in order to ensure your satisfaction with and/or to ask how we can improve.

Principle 4: Updating and Deleting PII

If at any time you would like to update your PII, please log into your account and access your Edit Profile page. If at any time you would like your PII to be removed from our Site and/or database, or believe that has not adhered to these privacy principles, please notify us by email by clicking here. We will use commercially reasonable efforts to delete your PII and/or promptly detect and remedy any problems.

Principle 5: Links to Third-Party Sites

To the extent that links to other Web sites are contained in Posts on the site, please note that they are not operated or controlled by is not responsible for the privacy practices, security, or content of these third-party sites.We encourage you to carefully read the privacy policy of any Web site you visit.

Our Site includes social media features, such as the Facebook Like button and widgets, such as the ShareThis button or interactive mini-programs that run on our site. These features may collect your IP address, which page you are visiting on our site, and may set a cookie to enable the feature to function properly. Social media features and widgets are either hosted by a third party or hosted directly on our web site. Your interactions with these features are governed by the privacy policy of the company providing it.

Principle 6: Security and Data Retention uses multiple security procedures and practices to protect from unauthorized access, destruction, use, modification and disclosure the PII requested from users.

All PII is password protected. All passwords use 160 bit encryption. uses 128-bit secure socket layer (SSL) technology and digital certificates to encrypt and authenticate transactions (credit card and other payments). SSL creates a secured connection between our web servers and your browser, which protects against unauthorized access to transmitted data and supports data being sent only to intended recipients.

Our database logs important changes so that unauthorized transactions can be quickly reversed.

Our main servers are locked and hosted by a leading provider of Internet access to enterprises with mission-critical Internet application requirements. Access to the host environment is highly secure. Biometric scanning, 24/7 onsite staff monitoring, and other safeguards are utilized. In addition, back-up servers that are stripped of email addresses, passwords, and credit card information are located in an office that is locked outside of normal business hours.

Despite these security procedures and practices, as is the case with all computer networks connected to the Internet, cannot guarantee the security of your PII or any other information provided over the Internet and will not be responsible for breaches of security.

We retain your account information and the information provided by you in the form of Posts until such time that we determine it has no further commercial significance, at which time we may delete and/or aggregate and store it in aggregate form indefinitely.

If you wish to cancel your account or request that we no longer use your information to provide you services contact us here.

Principle 7: Updates to This Policy

By visiting, you are accepting this policy. We may update this privacy policy to reflect changes to our information practices. Please check the date of this policy each time you visit to ensure that you are aware of the most current version. If you do not agree to the terms of this policy, please do not use this site.

If we make any material changes to how your PII is used or shared, we will notify you by email (sent to the e-mail address specified in your account) or by means of a notice on this Site prior to the change becoming effective. We encourage you to periodically review this page for the latest information on our privacy practices.

Principle 8: Our Commitment to Children's Privacy is particularly concerned with safeguarding the privacy of children. The Site and Service are not directed to children under 13, and children under 13 are prohibited from using the Site and Service. We do not knowingly collect PII from children under 13. If a parent or guardian becomes aware that his or her child has provided us with PII without the parent’s or guardian’s consent, he or she should contact us by clicking here. If we become aware that a child under 13 has provided us with PII, we will delete such information from our systems. IF YOU ARE UNDER 13 YEARS OF AGE, THEN YOU MAY NOT USE OR ACCESS THE SITE OR SERVICE AT ANY TIME OR IN ANY MANNER.

Click HERE for more information on commercially available parental control protections.

Contact Us

If you have questions or suggestions regarding this Privacy Policy, please contact us by clicking here or mail us at P.O. Box 29045, San Francisco, CA 94129.

NOTICE: Click here for important information about safe surfing.

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